What Does Mattress Firm Do With Returned Mattresses

What Does Mattress Firm Do With Returned Mattresses

Mattress Firm takes back returned mattresses and disposes of them in an environmentally friendly way. They also inspect the mattresses for any defects or damage before reselling them.

Have you ever wondered what happens to a mattress after it has been returned? Do mattress companies simply resell them or is there something else going on behind the scenes? In this blog post, we will explore the realm of mattress returns and answer the question: what does mattress firm do with returned mattresses? From the impact on the environment to the importance of sanitation, we will uncover everything you need to know about mattress returns. So, let’s jump right in!

Overview of Mattress Firm

Mattress Firm is a national retailer of mattresses and bedding products. They offer a wide selection of mattresses, including traditional innerspring, memory foam, hybrid, and specialty mattresses. When customers return a mattress to Mattress Firm, the company has a process in place to ensure the mattress is recycled or disposed of in an environmentally responsible way.

Mattress Firm works with third-party recyclers to have the mattress picked up, recycled, and/or reused. Mattress Firm also works with local charities to donate any usable mattresses to those in need. By doing this, they help ensure that mattresses are not simply thrown into the landfill.

Mattress Firm is committed to being a responsible company and doing their part to reduce their environmental impact.


Mattress Firm is committed to providing customers with the best sleep experience possible. To ensure this, they accept returns of mattresses that don’t meet customer expectations. All returned mattresses are inspected to determine the condition, and then the company decides what to do with them next.

Mattresses that are still usable are often donated to charitable organizations, while those that are not can be recycled or disposed of in an environmentally friendly manner. Mattress Firm takes pride in its commitment to sustainability, and is dedicated to making sure that all returned mattresses are handled responsibly.

Products and Services

Mattress Firm provides a comprehensive range of products and services related to mattresses. When customers return a mattress, Mattress Firm carefully inspects it for any damages, and then offers a variety of options depending on the condition of the mattress. They may choose to resell the mattress, donate it to a charity, or recycle it.

If they choose to resell it, Mattress Firm sanitizes the mattress, repairs any minor damages, and then offers it for sale at a discounted price. As a result, customers can purchase quality mattresses at a fraction of the original cost. Additionally, Mattress Firm also offers a wide range of mattress accessories such as bed frames, pillows, and bedding to ensure a comfortable night’s sleep.

Rules and Regulations for Mattress Returns

At Mattress Firm, we take mattress returns seriously. To ensure a smooth and hassle-free process for our customers, we have established a set of rules and regulations for mattress returns. Firstly, customers can return their mattress within the company’s set time-frame, which is usually 30 days.

Additionally, customers must provide proof of purchase when returning a mattress. Furthermore, mattresses must be returned in the original packaging and in a clean, unused condition in order to be eligible for a refund or exchange. Finally, the customer is responsible for any return shipping fees.

We strive to provide our customers with the best possible experience when making a mattress return, and these rules and regulations are in place to ensure that.


The Eligibility section of the blog explains the mattress firm’s return policies. Customers who are not satisfied with their purchase have the option of returning the mattress within the specified time period. Depending on the mattress, customers may be eligible for a full refund, exchange, or store credit.

Mattress Firm also offers a “Love Your Mattress Guarantee” which allows customers to try out their mattress in their home for up to 120 days. If customers are still not satisfied, the mattress can be returned at no additional cost. Transitions such as “Furthermore” or “In addition” can be used to further explain the policies in place.

Return Process

At Mattress Firm, we understand that sometimes a mattress simply does not work for an individual, and that is why we have a straightforward return process. As soon as customers decide to return a mattress, our team is there to help. We will provide customers with a return label and arrange for the mattress to be picked up from their home.

Once a mattress has been returned, our team inspects the mattress for any damage before it is donated or recycled. Mattress Firm is committed to providing quality service and making sure customers can find the perfect mattress for them.

Refunds and Exchanges

At Mattress Firm, we understand that sometimes a mattress just isn’t right for you. That’s why we offer generous refunds and exchanges for returned mattresses. If you’re not 100% satisfied with your purchase, you have up to 90 days to return the mattress for a full refund.

Once the mattress is returned, we will provide you with a store credit to be used for a new mattress or other products. Additionally, we offer a 120-day exchange policy. If you decide to exchange your mattress within 120 days of purchase, you may do so for any mattress of equal or greater value.

We are committed to providing our customers with the best shopping experience and ultimate satisfaction with their purchase.

What Happens to Returned Mattresses?

When a mattress is returned to a mattress firm, the mattress is inspected to discern the reason for the return and to determine whether the mattress can be resold. If the returned mattress is in good condition, it can be placed back on the sales floor for resale. On the other hand, if the mattress is not in a condition suitable for resale, it is recycled and disposed of in a responsible manner.

Furthermore, mattress firms may also work with charities and other organizations to donate the returned mattresses for those in need.


Mattress Firm is committed to helping the environment by finding ways to reuse or recycle mattresses that have been returned. For example, they partner with organizations such as Good360, which helps to redistribute returned mattresses to people in need. Additionally, Mattress Firm works with local recycling centers to responsibly dispose of returned mattresses and recycle any components that can be reused, such as metal springs and foam.

Mattress Firm also donates mattresses to local charitable organizations. By taking these steps, Mattress Firm is helping to reduce waste and promote sustainability, all while supporting people in their communities.


At Mattress Firm, we understand that not every mattress is a perfect fit. That’s why we offer a generous return policy with any mattress purchase. When customers return their mattresses, we take them back and donate them to local charities.

This helps provide mattresses to those in need and gives our customers the peace of mind that their mattress is being put to good use. We take pride in being able to offer this service to our community and help those who are less fortunate.



Frequently Asked Questions

1. Can I return a mattress to Mattress Firm if I’m not satisfied?

Yes, you can. Mattress Firm allows customers to return their mattresses if they are unsatisfied. Furthermore, Mattress Firm provides a generous return policy, so customers can get their money back or exchange the mattress for a different one.

2. Does Mattress Firm offer a warranty on returned mattresses?

Yes, Mattress Firm does offer a warranty on returned mattresses. In fact, customers can receive a full refund or exchange within 120 days from purchase.

3. Does Mattress Firm recycle returned mattresses or donate them to charitable organizations?

Yes, Mattress Firm does recycle returned mattresses and donate them to charitable organizations. In fact, they have a program dedicated to this purpose, called the Mattress Firm Recycling Program.

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